Deployment Visibility & Early Diagnostics

Feature: Onboarding

This release enhances the go-live experience by bringing greater visibility to deployment progress and delivering actionable diagnostic insights from day one. With a redesigned Deployment workspace and Early Diagnostic Results available at Go-Live, customers can track onboarding more clearly and begin improving building performance immediately.

Deployment Details Redesign

The Deployment feature got a major redesign to introduce new tabs that organize information across:

Deployment Summary – details of the deployment along with new fields for “Deployment Team” and “Deployment Milestones”
Screenshot of onboarding summary

Tickets – customer-facing tickets for Building Setup, Data Connectivity, Information Requests, and Clarification Questions. Summary widgets above the table can be clicked to cross-filter the tickets table.
Onboarding tickets screenshot

Quality Assurance – exposed to users with the Onboarding role only. This tab exposes configuration issues across all equipment, as well as a “QA Tickets” tab for organizing tickets created for correcting/improving the configuration of equipment.

Onboarding quality assurance screenshot

Early Diagnostic Results included in customer Go-live

New users can now access more “early results” in Diagnostics as part of their go-live experience with Clockworks. This new capability allows new customers to view and act upon important performance issues as they login to Clockworks for the first time!

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