The Information Model That Powers Fault Detection and Diagnostics (FDD)
May 1, 2022
From the building owner’s perspective, this new equipment service approach is much more valuable because they know the technician is focused on their biggest risks, their biggest energy wastes, and the biggest opportunities to improve comfort and IAQ. And using this prioritized list, the technician knows what’s in scope based on the current service contract. They know what’s out of scope that they can now propose new work on. And they know the exact ROI for the customer on that proposal and can advise them on their best next steps.
For the leaders going after the carrot, that increased value and ability to provide proactive recommendations represents a new way of interacting with building owners as a trusted advisor. This trust is built on the foundation of visibility into facility performance provided by analytics software, allowing your technicians to be the go-to experts on how the systems are doing. And this trust is solidified when you can show up at a client’s facility to tell them about an issue you’re there to fix, versus showing up after they have complained to you.
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